Our priority is to satisfy you. We are confident in the quality of our products and do everything we can to ensure that you are 100% satisfied with your purchase.
If you consider that your Le Petit Vélo item has a defect, please contact us via the"contact us"link on our site as soon as possible and follow the return instructions.
Le petit vélo will assess whether the product has a manufacturing defect and, if necessary, will offer you a replacement or a refund if the product is no longer available.
A product cannot be considered defective if the problem results from use outside normal conditions of use or if it is the normal wear and tear of a product intended for cycling.
If a product received does not give you complete satisfaction, you have 15 days from the date of receipt of the package to return it to us and choose a refund or an exchange of size.
Returned products must be in a perfect state of resale, folded in their original packaging with all possible accessories. The delivery price for returns is your responsibility, the second shipment is taken into account by our services.
To make a return, send us an email via our website:
lepetitvelo-shop.com with your order number and your complaints.
We will process your request as soon as possible.
Holiday Season Return Policy:
Buy and give without hesitation. For all purchases from November 15, 2020, we are extending the return period until January 15, 2021. So you can do your Christmas shopping with peace of mind.